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Give us your feedback

We always welcome feedback from patients, families and service users to help us review, maintain and improve our high standards of care at the hospice.

Share your experience to help others

Sharing your experience of our services can often help others better understand what to expect when they come to the hospice. If you would like to share your experience of care and support at the hospice please email ella.beale@barnsley.hospice.org or call Ella on 01226 244 244. See our Patient Stories page for previous insights into how patients and families have experienced our care and support. Thank you.

Compliments

If you’ve had a great experience at the hospice, we would love to hear about it. This feedback is much appreciated and helps us to ensure we are proving the best possible care and support for those using our service. Let us know your feedback by emailing us at enquiries@barnsley-hospice.org or call 01226 244 244. Alternatively, you can share your feedback with the CQC on their website.

Make a suggestion

We welcome any comments or suggestions about how to improve our care and support, as we aim to constantly review and improve the services we provide, and how we provide them. You may be routinely asked if there is anything you think we can improve upon, during your time with us or given a short questionnaire to complete to gain your feedback. If you have further comments or suggestions email us at enquiries@barnsley-hospice.org or call 01226 244 244.

Complaints

We aim to provide the highest standards of care and support, and we hope there will be little cause for complaint, but if you do have a concern or complaint about your treatment at the hospice, please discuss it with a relevant member of staff first. If your issue cannot be resolved, you can then address your written complaint directly to our CEO/Chief Nurse at Barnsley Hospice, Church Street, Gawber, Barnsley, S75 2RL or email via enquiries@barnsley-hospice.org. Any formal written complaint will be acknowledged within two working days with a full response within 28 working days. All complaints will be handled with the utmost respect and sensitivity.

If you still feel like your issue is not being resolved, you can contact the Care Quality Commission at:

Care Quality Commission

CQC Yorkshire and Humberside

City Gate, Gallow Gate

Newcastle-upon-Tyne

NE1 4PA

Or give your feedback on the CQC website here.