We always welcome feedback from patients, families and service users to help us review, maintain and improve our high standards of service at the hospice.
Sharing your experience of our services can often help others better understand what to expect when they come to the hospice. If you would like to share your experience of care and support at the hospice please email firstname.lastname@example.org or call Ella on 01226 244244. See our Patient Stories page for previous insights into how patients and families have experienced our care and support. Thank you.
We welcome any comments or suggestions about how to improve our care and support, as we aim to constantly review and improve the services we provide, and how we provide them. You may be routinely asked if there is anything you think we can improve upon, during your time with us or given a short questionnaire to complete to gain your feedback. If you have further comments or suggestions email us on email@example.com or call 01226 244244.
We aim to provide the highest standards of care and support, so hope there will be little cause for complaint, but if you do have a concern or complaint about your treatment at the hospice, please discuss it with a relevant member of staff first. If your issue cannot be resolved, you can then address your written complaint directly to our chief executive at Barnsley Hospice, Church Street, Gawber, Barnsley, S75 2RL or email via firstname.lastname@example.org. Any formal written complaint will be acknowledged within two working days with a full response within 28 working days. All complaints will be handled with the utmost respect and sensitivity.
If you have any queries regarding the above process, please contact Sue Cutler, our hospice governance officer and PA to chief executive on 01226 244244 or by email at email@example.com.
If you still feel like your issue is not being resolved, you can contact the Care Quality Commission at:
Care Quality Commission
CQC Yorkshire and Humberside
City Gate, Gallow Gate