At Barnsley Hospice we love to receive compliments but we also welcome comments on how improvements may be made to our services. During your time visiting or staying at the Hospice, we may on occasion ask you if there is anything you think we can improve upon. In addition, if you have been staying on our in-patient unit or receiving treatment in one of our clinics, we may ask you to fill in a questionnaire when you are discharged from that service.
We pride ourselves on offering the highest standard of care to our patients, their families and friends. If there is anything that you are concerned about, however, we would ask that you discuss this initially with a member of Hospice staff, who may be able to resolve your issue. If your concern cannot be resolved in this way, you are able to submit a concern or a complaint, which can be made in writing to Julie Ferry, our Chief Executive Officer, either via post as follows:- Julie Ferry, Chief Executive Officer, Barnsley Hospice, 104-106 Church Street, Gawber, Barnsley, S75 2RL, or via email at:- firstname.lastname@example.org
Any concern or complaint will be acknowledged within 2 working days of it being received, with a full response sent out within 28 working days of the date of the initial concern or complaint.
For information, a copy of our Compliments, Concerns and Complaints policy can be accessed here.
If you have any queries regarding the above process, or require any additional information, please contact Sue Cutler (Governance Officer / PA to CEO) on 01226 323621 or by email at email@example.com.