The Inpatient Unit FAQs

Below are some common questions that people ask us about staying on the Inpatient Unit.

How will I get to the Hospice?
Once you have been offered a bed, the Hospice will arrange appropriate transport if it is required.

What happens when I arrive?
Once you have settled in, you will be assessed by a doctor and a nurse. Your relatives and carers are welcome to stay with your consent. Do not hesitate to ask a member of staff if you have any worries or questions.

What medicines do I need to bring?
Please bring the most up-to-date prescription request that your GP has given you, as well as dressings or any medicine you are currently taking. We have access to a pharmacist and can order any medications you need while you are an inpatient.

We also need to know about any medications or products you may be taking that are not prescribed by your doctor, such as vitamins and herbal remedies, in case of possible interactions with your other medication.

What do I need to bring in with me? 
Basic items you will require are daytime clothing, nightwear, toiletries and your mobile phone charger. Please also feel free to bring small personal items which will make you feel at home during your stay. 

We advise that you leave valuables, jewellery and large sums of money at home, or give them to family and friends for safekeeping. If this is not possible, please speak to a member of the nursing team who will be able to lock them away for safekeeping. Please note the Hospice cannot accept liability for lost or damaged personal items.

What food and drink do you offer?
We offer a daily menu and staff will help you decide what to choose if required. We cater for individual requirements, including special diets. We also have access to a dietician should this be required. You have access to snacks and hot and cold drinks throughout the day and night. Please ask one of the nurses or a member of the catering team for these.

Can I smoke?
We currently have a small area in the garden where patients and relatives can smoke. Please note from 1 January 2020 the hospice will be smoke free, including the use of e-cigarettes. Nicotine replacement therapy will be offered on admission.

Are there any restrictions on who can visit?
All family and friends are welcome to visit including young children; again this will be led by the patient. Pets are also welcome with permission from the nursing staff.

Will I have to pay towards my care?
All services offered by Barnsley Hospice are provided free of charge. We rely heavily on fundraising to ensure we can continue to provide this service.

How do I make a compliment, comment or complaint?
We love receiving compliments, but we also welcome comments on how improvements could be made to our services. During your stay, we may ask you and your visitors if there is anything you think we can improve. We’ll also ask you to fill in a questionnaire when you are discharged.

We pride ourselves on offering the highest standard of care to patients and their relatives, so we hope there’ll be little cause for complaints! If you do have a complaint, however, please discuss it first with our senior nursing staff and if it can’t be settled, then you can formally write to the Chief Executive. Complaints will be acknowledged within two working days and we follow a formal complaints procedure, which is available on request. If needed, a Senior Manager is contactable at all times.

If you don’t feel your issue is being resolved, you can independently contact the Care Quality Commission in writing at:

Care Quality Commission
CQC Yorkshire and Humberside
City Gate
Gallow Gate
Newcastle upon Tyne
NE1 4PA

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