Barnsley Hospice Privacy Statement:

Introduction

Barnsley Hospice collects, stores and processes personal information during the course of our activities.

We process personal information about patients and their family members, carers, or friends; about those who volunteer for us; about our donors and supporters; and about prospective, current and former staff.

We recognise the need to treat personal and sensitive information in a fair and lawful manner. No personal information held by us will be processed unless the requirements for fair and lawful processing can be met.

Access to personal and sensitive data is controlled, and only available on a ‘need to know’ basis. All our staff receive training on the principles of data protection and information security.  We also train our volunteers if they handle personal data.

Under Data Protection law, if we hold information about you, you have the following rights:

  1. To be informed why, where and how we use your information.
  2. To ask for access to your information.
  3. To ask for your information to be corrected if it is inaccurate or incomplete.
  4. To ask for your information to be deleted or removed where there is no need for us to continue processing it.
  5. To ask us to restrict the use of your information.
  6. To ask us to copy or transfer your information from one IT system to another in a safe and secure way, without impacting the quality of the information.
  7. To object to how your information is used.
  8. To challenge any decisions made without human intervention (automated decision making).

Our Data Retention Schedule sets out the criteria we use for how long we keep data.  We will retain personal data for the minimum period required by legislation or national guidance provided by statutory authorities (for example, patient information is kept in line with NHS guidance).  When no longer required for day to day processing, personal information will be archived, either electronically or if in hard copy, stored in a secure location at the Hospice, or offsite with an approved data management company. All data will be destroyed after the data retention period has ceased.

If you have any queries about our retention of personal data or on any aspect of the use of your information, please contact our Senior Information Risk Officer, Laura Fox via email at: enquiries@barnsley-hospice.org. Or, if patient data specific, our Caldicott Guardian, Dr. Clare Farrington via email at: swy-tr.barnsleyhospice@nhs.net.  Or addressed to them in writing at:  Barnsley Hospice, 104-106 Church Street, Gawber, Barnsley. S75 2RL.

Should you wish to lodge a complaint about the use of your information, details of our complaints policy can be found on our website here or please email Sue Cutler via email at enquiries@barnsley-hospice.org. Or addressed to her in writing at:  Barnsley Hospice, 104-106 Church Street, Gawber, Barnsley. S75 2RL.

If you are still unhappy with the outcome of your enquiry you can write to the Information Commissioner at Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or call 01625 545700.

This privacy notice sets out in more detail how we process personal information in the following categories:

  1. Care records
  2. Employment, volunteering and training records
  3. Donor and supporter records
  4. Website data

1. Care Records

We aim to provide you with the highest quality care. To do this, we must keep records about you and the care we provide for you.

Barnsley Hospice collects, stores and processes personal information about prospective, current and former patients who have been referred to us for any care service provided by the Hospice.  We also collect, store and process personal information about prospective, current and former family members, carers or friends of patients, where these details have been provided to us for the purposes of providing care.

1.1 Types of personal data we handle


The personal data we process in relation to our care is provided to us both by the individual and by a third party healthcare professional who has referred the individual to us for care.  This information can include:
  • Personal demographics (including gender, race, ethnicity, sexual orientation, religion)
  • Contact details such as names, addresses, telephone numbers and emergency contact(s)
  • Medical information including physical health or mental condition, medications, previous treatments and records of care given by other health and social care organisations.
Health records are held on paper and electronically and we have a legal duty to keep these confidential, accurate and secure at all times in line with Data Protection Laws.

Our staff are trained to handle your information correctly and protect your confidentiality and privacy; we do not undertake automated decision-making such as profiling.
 
We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing. Your information is never collected for direct marketing purposes, and is not sold on to any other third parties. Your information is not processed overseas.
 

1.2 The purposes for processing this data

There are a number of lawful bases on which we are able to process this data, depending on what we are processing and how we process it:

Lawful basis: Legitimate Interest
Data processing reasons: Barnsley Hospice has a duty of care for its patients, and processing is necessary for the provision of health and social care, the treatment of patients, and for the management of health or social care systems and services.

Information collected about you to deliver your health care is also used to assist with:

  • Making sure your care is coordinated and of a high standard.
  • Assessing your condition against a set of criteria to ensure you are receiving the best possible care.
  • Using statistical information to plan services to meet the needs of the population.
  • Preparing statistics on our performance for NHS commissioners, the Care Quality Commission and other regulatory bodies.
  • Helping train staff and support research.
  • Supporting the funding of your care.
  • Reporting and investigation of complaints, claims and untoward incidents.

When you are referred to the Hospice, we need to receive enough information about you to be able to make a decision as to whether you are eligible to receive our services, and whether we are best placed to deliver the care you need.  This includes your contact details and information about your health, that is relevant to the service you are being referred to (for example, your past medical history and what medication you are taking). This information is stored on our electronic database.

We will use the contact details provided on your referral form to contact you, or your referrer, with the result of the referral, and to offer an appointment if accepted into our care. If you are not accepted into our care, we will keep your referral information on our database for 6 years and then destroy it, unless we have further contact with you.

Once you are under our care, we will make notes during the provision of our healthcare services, which are shared by our health care professionals within the Hospice on a need to know basis, to enable the safe provision of your care.

If you attend our counselling sessions, your case may be discussed with the Counsellor’s manager for supervision purposes, in order to provide a safety mechanism to continuously assess competency, and for the health and wellbeing of our Counsellors. However this is done anonymously, so the manager is unaware of who you are. We also provide our counselling clients with specific information about how their information is handled sensitively, which is also explained at the point of deciding whether they wish to receive our counselling service.

To enable delivery of direct clinical care to our patients, and ensure our records are accurate, up to date and complete, we access other records such as hospital records and communicate with other health and social care professionals involved in their care.

When we discharge you from our care, we will use your contact details, and the details of your GP, to send out a discharge letter to you as the patient if required, and to your GP.

As part of our PallCall service, we may receive requests for advice over the telephone from previous patients, their carer(s) or other external health care professionals.  We keep a record of advice given for safety purposes, to ensure the right advice is being given.

Our Bereavement Support service will use the contact details of our patients’ Next of Kin/Family Member(s) to offer support after they are bereaved.  We explain this in our bereavement pack and they have the right to object to us contacting them for this purpose, and should they object, we will not contact them to offer this service.

As part of our commitment to providing safe, effective health care services, we sometimes access our patient information for auditing purposes. Audits are carried out by our health care professionals, or by a member of the administration support team who has been trained in Information Governance.

We may also use some patient data for performance reporting purposes. All performance reports use anonymised aggregated data and are used to report internally or externally for management purposes and service planning and commissioning decisions.

Clinical services questionnaires are sent out to patients/families on occasion in order to obtain vital information about the quality and impact of our services.

You can object to us processing your data as detailed  above, at any time. If you do object, we will stop processing your data immediately and will only reinstate processing if we can confidently prove that we have an overriding reason to do so.  However, it may be that we cannot provide our services safely without processing this data, which may mean we would have to withdraw our service.

Lawful basis: Consent
Data processing reasons: Clinical research projects; Patient/client questionnaires; liaison with Counselling clients’ healthcare professionals; Access to GP records

We also use your personal data for the following purposes, but only with your consent:

We may, on occasion conduct clinical research projects using patient personal data. Where patients are identifiable in this research we would only do so if we have their consent.

Media quotes from patients/relatives - we would only use quotes in the media if we have the patient or relative’s explicit consent to do this.

We will only send out our counselling and bereavement services questionnaires to clients if they have given their consent for us to do so.

We do not share notes taken at counselling sessions provided by the Hospice with other Health Care Professionals as a routine. If there is a requirement to share information with another Healthcare Professional, this will only be done with the client’s explicit consent (or their parent, if a child under 16).

We access patient electronic GP records only on a ‘need to know’ basis, to help us deliver care. This is only accessed by us where patients have consented to having their health records shared in this manner, and we only access the information that is relevant, necessary and proportionate to deliver our care.

You have the right not to consent to any of the above, or to withdraw your consent at any time, by notifying any of your Hospice care providers who will discuss this with you and aim to find the best approach to delivering your care safely within your requirements.

Other Lawful bases on which we may share your information

If we need to use your personal information for any reason beyond those stated above, we will discuss this with you. You have the right to ask us not to use your information in this way, however there are exceptions to this:

  • If the public interest is thought to be of greater importance: for example, if a serious crime has been committed; if there are risks to the public or our staff; to protect vulnerable children or adults.
  • Where we have a legal duty, for example reporting some infectious diseases, wounding by firearms and complying with court orders.
  • If we need to use the information for medical research - We have to ask permission from the Confidentiality Advisory Group (appointed by the NHS Health Research Authority) to do this.

1.3 Sharing your information

Sometimes your care may be provided by members of a care team, which might include people from other organisations such as health; social care; education; or other care organisations.

We share your information with other organisations in order that we can provide effective care to you. If you do not want us to do this, you have the right to object.  If this happens, we will discuss with you the implications this may have for your care.

We will not routinely disclose any information about you without your express permission. However, there are circumstances where we must or can share information about you owing to a legal/statutory obligation.

If you want further information about the handling of care records and patient information, please contact our Caldicott Guardian, Dr. Clare Farrington or our Patient Services Director, Jan Walker via email at: swy-tr.barnsleyhospice@nhs.net or addressed to them in writing at:

Barnsley Hospice, 104-106 Church Street, Gawber, Barnsley. S75 2RL.

 

2. Employment, Volunteering and Training Records

Barnsley Hospice collects, stores and processes personal information about prospective, current and former staff, including applicants, employees (and former employees), workers (including agency, casual and contracted staff), volunteers, trainees and those carrying out work experience.

2.1 Types of personal data we handle

The personal data we process in relation to employment, volunteering and training is provided to us by individuals at the point of application for a role at Barnsley Hospice, or by the agency where we engage agency staff.

In order to carry out our activities and obligations as an employer/volunteer recruiter we handle data in relation to:

  • Job applications documentation, including gender and date of birth; evidence of required skills, training and qualifications; contact details such as names, addresses, telephone numbers and emergency contact(s)
  • Employment records (including professional membership and registrations, references and proof of eligibility to work in the UK and security checks)
  • Volunteer applications and references including gender and date of birth; contact details such as names, addresses, telephone numbers and emergency contact(s)*
  • Bank details*
  • Pension details
  • Medical information including physical health or mental condition (occupational health information)
  • Information relevant to ensuring employee/volunteer health & safety (e.g. disability issues)*
  • Offences (including alleged offences), criminal proceedings, outcomes and sentences
  • Employment Tribunal applications
  • Complaints by or about our employees/volunteers*
  • Accidents and incident details involving employees/volunteers*
  • Facial photographs*

* Only data listed with an asterix are collected from, or on behalf of volunteers

Most of the data is provided to us by job/volunteer role applicants, or current employees/volunteers.  Some data is provided to us by external agencies e.g. occupational health information. Where this is sensitive information, we will first obtain your consent, unless we can prove that the data is necessary for us to carry out a legal obligation (e.g. adhering to Employment Law).  

Some of the data is created by Hospice Managers and employees/volunteers during the course of their employment/volunteering.

All of this data is necessary for us to ensure that we as an employer/volunteer coordinator, and that our employees/Volunteers are complying with our contractual obligations, but we will only share it where there is a legitimate reason to do so.  

Our staff are trained to handle your information correctly and protect your confidentiality and privacy; we do not undertake automated decision-making such as profiling.

 

2.2 The purposes for processing this data

There are a number of lawful bases on which we are able to process this data, depending on what we are processing and how we process it:

Lawful basis: Contract
Data processing reasons:

  • Informing job interview selection decisions
  • Informing the decision on selection of successful candidates for job appointments
  • Inform decisions as to whether current employees are suitable to remain employed if convicted of an offence whilst employed with the Hospice
  • Absence management
  • Employee support
  • Ensuring compliance with mandatory training requirements
  • Improving motivation and personal development of employees
  • Enabling accurate calculation of salaries and payment of Tax and National Insurance
  • Enabling accurate calculation and payment of expenses
  • Ensuring the Health and Safety of staff and volunteers (including ID badges)
  • Enabling us to place volunteers in suitable areas to support the Hospice
  • Health assessment of new starters
  • Criminal Records checks to ensure the safety of vulnerable people
  • Enabling fair disciplinary activity where necessary and recording of proceedings for appeal purposes

We believe that all of the above reasons are necessary for us to ensure our employees are complying with their employment contracts (volunteers complying with their volunteer agreements), and that Barnsley Hospice, as a responsible employer, is complying with its contractual obligations (or complying with its volunteer agreements).  Some of the personal data is collected as part of necessary steps to carry out pre-contractual checks. Some of it is necessary to ensure we continue to remain safe and secure (e.g. Facial photograph used for ID purposes ).

Failing to provide the personal data required would consequently mean we would be unable to complete our recruitment processes and we could not offer  you a contract of employment, or a volunteer agreement, or we may have to Terminate your employment during any trial period.

You have the right to have any of this information amended, if you believe it to be inaccurate. We will amend your details on receipt of confirmed new data immediately.  You also have a right to request us to erase your personal data from our records, once your contract of employment or volunteer agreement has ended. We will erase the data from our files in accordance with current data retention requirements (e.g. where there is a legal requirement to keep payroll data for 6 years we will not erase this data).  If we have no compelling reason to keep your data after you have requested it’s erasure, we will erase it and notify you of this. If we feel it necessary to continue to store the data, we will inform you of what data we intend to keep and for how long.

You also have a right to request any data that we are holding as part of your contract of employment/volunteer agreement, and receive it in a machine readable format (called the ‘right to portability’).

If you wish to exercise any of your rights listed above, please contact our Human Resources Director, Alan Measham via email at enquiries@barnsley-hospice.org or addressed to him in writing at:

Barnsley Hospice, 104-106 Church Street, Gawber, Barnsley. S75 2RL.

Lawful basis: Legal Obligation
Data processing reasons: Storage of employment management data; Provision of data to support a Tribunal Case or a Court Hearing; Provision of payment details to HMRC

We have a legal obligation to ensure that we comply with UK Employment Law, and therefore much of the personal data is kept in a secure place, in order to demonstrate compliance with the following:

  • Employment Act 2002
  • Employment Agencies Act 1973
  • Apprenticeships, Skills, Children and Learning Act 2009
  • Employment Rights Act 1996
  • Health and Safety at Work Act 1974
  • Management of Health and Safety at Work Regulations 1999
  • Public Interest Disclosure Act 1998
  • Equality Act 2010
  • The Human Rights Act 1998
  • Data Protection Act 1998
  • General Data Protection Regulation

We will only keep the minimum amount of personal data necessary to demonstrate compliance with the above, and this will only be accessed by those with a ‘need to know’.

Lawful basis:  Legitimate Interests
Data processing reasons: Contacting staff with relevant Hospice notifications; Contacting volunteers about volunteering opportunities

You can object to us processing your data for any of the reasons stated in this section, at any time.  If you do object, we will stop processing your data immediately and will only reinstate processing if we can confidently prove that we have an overriding reason to do so, which does not impact on you in a detrimental manner:

We believe it is fair and reasonable for us to contact our employees and volunteers, using their Hospice email address, or via the post to their home address concerning any Hospice related activities.  This is so we can continue to provide viable services to anyone who comes into contact with the Hospice.

Where our employees and volunteers have also provided a personal email address, we feel it is appropriate for us to use this to contact them about Hospice activities.  However, you have a right to object to this at any time, at which point we will cease to use your personal email address for this purpose.

We will also contact volunteers via telephone about volunteering opportunities at Hospice events if provided to us, unless you tell us not to.

This only applies to communications about the Hospice business activities.  It does not apply to marketing communications regarding Hospice events or donation requests.  These are covered separately under our ‘Donor Records’ section.

When a contract of employment ends, or volunteering duties end, we will remove your contact details from our ‘all employees’ and ‘all volunteers’ mailing lists. If we fail to do so, you have the right to object to us contacting you about Hospice business activities, at which point we will endeavour to remove your details immediately.

Lawful basis: Consent
Data processing reasons: Publicity and marketing of the Hospice

During the course of your employment, or volunteering activities, we may wish to take some publicity photos/videos and use them in various publicity materials, to promote the Hospice services and/or Hospice volunteering opportunities.  We will only do this with your consent. Consent will be obtained freely, on the understanding that it is not compulsory, and you can withdraw your consent to have your photos/video appearances used in any future publications. We will make it very clear exactly what you are consenting to.

We will not use your facial photograph  taken at the point of employment (or becoming a volunteer) for publicity reasons. This will only be used to create your ID badge or for ID purposes.

If we wish to use any of your personal data for any purpose not stated above, we will do so only with your consent, and inform you that you have the right to withdraw your consent.

For any personal data that we hold where you have provided your consent, you have the right to request that we remove it from our records (and, where practicable, anyone elses records we may have shared it with). You also have the right to request an electronic copy of it.

2.3  Sharing your information

Any disclosures of personal data are always made on a case-by-case basis, using the minimum personal data necessary for the specific purpose and circumstances and with the appropriate security controls in place. Information is only shared with those agencies and bodies who have a “need to know”, or where you have consented to the disclosure of your personal data to such persons.

We will not routinely disclose any information about you without your express permission. However, there are circumstances where we must or can share information about you owing to one of the following:

  • Our obligations to comply with legislation
  • Our duty to comply any Court Orders which may be imposed
  • The detection and prevention of crime or fraud.

Further details can be provided by our our Human Resources Director, Alan Measham via email at enquiries@barnsley-hospice.org or addressed to him in writing at:  Barnsley Hospice, 104-106 Church Street, Gawber, Barnsley. S75 2RL.

3. Donor and Supporter Records

Barnsley Hospice collects, stores and processes personal information about prospective, current and former donors and supporters of the charity.

3.1 Types of personal data we handle

The personal data we hold in relation to donors is provided by individuals at the point at which they choose to support Barnsley Hospice or through fundraising donations or via the donation of Gift Aid on the sale of donated goods in one of our charity shops.

In order to carry out our activities in relation to donors and supporters, we handle data in relation to:

  • Contact details such as names, addresses, telephone numbers and emails
  • Bank account and credit card details

Our staff are trained to handle your information correctly and protect your confidentiality and privacy.  We aim to maintain high standards, adopt best practice for our record keeping and regularly check and report on how we are doing.  Your information is only collected for our own marketing purposes and is never collected for or sold to other organisations.

We do not transfer any data outside of the European Economic Area (EEA).

3.2 The purposes for processing this data

There are a number of lawful basis on which we are able to process this data, depending on what data we are processing, and how we process it:

Lawful basis: Legal obligation
Data processing reason: Gift Aid processing

We will not routinely disclose any information about you without your express permission. However, there are circumstances where we must or can share information about you owing to a legal/statutory obligation.

We have a legal obligation to provide information to HMRC regarding Gift Aid claims, and will do so to comply with this. We will only send information that is directly relevant for this purpose, and not use it for any other purpose.

The rules within which we must comply are stated here: https://www.gov.uk/claim-gift-aid/gift-aid-declarations

Lawful basis: Contract
Data processing reason: Events processing; Lottery

For events that you have paid to attend, we will collect your details for payment, and contact. These are necessary for us to perform our duties under our contract with you.  Some events may request further details such as next of kin, where we are responsible for your health and safety. We will only contact your next of kin or pass it onto an emergency care provider if there is a health and safety reason to do so.  If you are paying by debit or credit card, we will only use your payment data to process the payment for that event. We will also process your contact details to contact you for events publicity (see below), unless you object to us doing so.

Our literature will explain that event participants have a right to object to us using their contact details to contact them about future events.

We will only process your details for the lottery if you have signed up to do the lottery. This is handled by an external company with whom we have a contract. The contact includes a responsibility to abide by the current Data Protection legislation. Contacting you about the lottery is part of the contract you have signed up to.

Our lottery database is handled externally and is not cross referenced with our Donor database.  However, we do share information for data cleansing purposes e.g. where a donor is deceased.

Lawful basis: Legitimate interest
Data processing reasons: Donations processing; Thank you letters; Events publicity (postal letters); Newsletters (non marketing)

You can object to us processing your data for any of the reasons stated in this section, at any time.  If you do object, we will stop processing your data immediately and will only reinstate processing if we can confidently prove that we have an overriding reason to do so, which does not impact on you in a detrimental manner:

In order to ensure we are processing donations ethically and ensuring our staff and volunteers are following our procedures, we need to issue receipts for cash donations.  Your contact details will only be used to contact you if there is a query about the donation, or to confirm the cash amount if not counted at the point of acceptance. If you have opted to receive a letter of thanks (for donations valued over £20) we will use your contact details for this purpose (see below).  Your donation amount details will also be kept on our database, to enable Gift Aid claims processing.

There is an option on the receipt to give anonymously.  There is also an ‘opt in’ to receive further fundraising and marketing material from us. If this is not ticked, you are automatically ‘opted out’ on our database (unless you have already opted in for this previously).

As we are able to claim gift aid retrospectively for up to 4 years, we believe it is fair for us to keep donor details on our database for up to 4 years, even if the donor has opted out of receiving any marketing or promotional material, or objects to us contacting them under any other legitimate interest. This is because, should they make a future donation and gift aid it, including any other donations they have made in the last 4 years, we would be unable to do so without keeping this record.

If you have opted to receive a letter of thanks when giving a donation (for donations valued over £20) we will use your contact details to send your thank you letter.  For donations received from a third party, we will automatically send you a thank you as confirmation of our receipt, if your contact details have been provided.

We believe this is a proportionate method of confirming donations, and building a rapport with our supporters, which is essential to enable us to continue to provide an effective fundraising service.  As donors are given the option to opt out of receiving a letter (where donations are given to us directly), this is an expected contact. Where donations come through a third party, and the donor has given their contact details, we feel it is reasonable for them to expect a thank you letter to acknowledge receipt.

We believe that it is fair and reasonable for us to contact you to let you know when events are taking place that are the same or similar to ones that you have previously participated in, unless you object to us doing so.  This is necessary for us to be able to continue to provide a viable fundraising service for the Hospice. These mailings will only be via the post, and you will not receive more than one postal notification per event. We will use your information regarding past events supported, in order to target our mailings, so that you are not notified unnecessarily about events you may not be interested in.  For example, if you have taken part in one of our sponsored walks, we may contact you about other sponsored walks. If you are male, we may not contact you about the ‘Ladies Luncheon’. We will not contact you about our events if you haven’t participated in any previously, unless you consent to us doing so.

By taking a targeted approach to events notification, we feel that this is proportionate and there is no risk of harm or detriment to the recipients.  We will always provide details on the right to object to us contacting people in this way, and will stop doing so should we receive an objection.

We believe that it is reasonable for us to send out a newsletter telling our supporters about what we have done with the money, goods and volunteer hours that have been donated.  This would be in the form of a newsletter via the post, or via email (only for those who have opted in to receive emails). The newsletter will not contain marketing materials or requests for donations, but will explain that you have a right to object to receiving them in the future.

This is not likely to be more than 1 per year, which we believe is proportionate.  It will not be sent out to anyone who has objected to receiving marketing and publicity material.

 

Lawful basis: Consent
Data processing reasons: Events publicity - email/telephone; Donation Requests - postal letters/email

You can withdraw your consent for any of the following processing reasons, at any time. If you do this, we will stop processing immediately.

Whilst we believe that it is fair and reasonable for us to contact you to let you know when events are taking place that are the same or similar to ones that you have previously participated in, we will not do this via email or telephone unless you have given us specific permission to do so.  If you haven’t supported any of our events previously, we will not contact you about them via post unless you give us your consent to do so.

Privacy and Electronic Communications Regulations (PECR) state that we are allowed to “contact people electronically if they are an existing customer who bought (or negotiated to buy) a similar product or service from you in the past, and you gave them a simple way to opt out both when you first collected their details and in every message you have sent.”  

As we may find it difficult to prove whether the opt out was given on the first notification, we have decided to only contact via email if we can demonstrate an opt in for this.  If this changes in the future, we will update our Privacy Notice accordingly. We will also ensure we check the Telephone Preference Services (TPS) prior to making telephone calls for those who haven’t opted in (i.e. ‘soft opt ins’).

We will only contact you directly about opportunities to support us through our donation campaigns (e.g. purchasing a Rainbow Ribbon or information about how to leave a Legacy) if you have told us that you are happy for us contact you with our fundraising/marketing information.

Any mailings out regarding donations requests will only be sent to those for whom we have a clear ‘opt in’.

Should you wish to object to data processing, or withdraw your consent to our processing, please contact our Fundraising Manager, Sam Silverwood via email at enquiries@barnsley-hospice.org  or addressed to her in writing at:  Barnsley Hospice, 104-106 Church Street, Gawber, Barnsley. S75 2RL.

3.3 Sharing your information

Any disclosures of personal data are always made on a case-by-case basis, using the minimum personal data necessary for the specific purpose and circumstances and with the appropriate security controls in place. In order to process your information and donations to the highest possible standards, we will sometimes need to give other organisations access to your data, for example our database provider.

There are a number of reasons why we share information. This can be due to:

  • Our obligations to comply with legislation
  • Our duty to comply with any Court Orders which may be imposed
  • The detection and prevention of crime or fraud

If you require more details please contact our Fundraising Manager, Sam Silverwood via email at enquiries@barnsley-hospice.org  or addressed to her in writing at:  Barnsley Hospice, 104-106 Church Street, Gawber, Barnsley. S75 2RL.

4. Website Data

On this website, we (Barnsley Hospice) collect a variety of information about you to support us in providing you with the best possible service.

Barnsley Hospice is committed to protecting your privacy. We think it is very important to keep any personal information we have about you secure and confidential.  Barnsley Hospice is registered with the Information Commissioner in the UK (reg. no. Z6910489­) and is legally bound by Data Protection Legislation. Our data protection notification can be found on the Information Commissioner’s website at:  https://ico.org.uk/about-the-ico/what-we-do/register-of-data-controllers

4.1 Types of personal data we handle

You may be asked to supply personal information in certain sections of this (the Barnsley Hospice) website.  Personal information means anything that helps us to identify you, such as your name, address or email address.

If you supply this information we will not pass it on to any third party.  All personal information supplied will only be used for the purpose it was supplied.  All data is held securely.

We endeavour to take all reasonable steps to protect your personal information; however, we cannot guarantee the security of any data you disclose online. By adding your personal information on this website you accept the inherent security risks of communications over the internet and you agree not to hold Barnsley Hospice responsible for any breach of security unless this is due to our negligence or wilful default.

4.2 The purposes for processing this data

The information we collect from our website is used in several ways to help us provide you with a good service and to help us understand how our website is used:

  • We use information to process your donations and other financial transactions and to address any enquiries and comments, as set out in our ‘Donor Records’ section above.
  • We use information to supply you with goods and news of events and developments if you request them or give us permission to contact you, as set out in our ‘Donor Records’ section above.
  • We use information gathered to provide statistics that will guide the future content of our website. If at any time you wish us to remove your personal information from our web servers,  you can request this in writing via post or email (contact details given at the end of this document).

When ‘ticking’ any checkbox on this website which indicates that you are willing to be contacted by us, you agree to receiving communications from us via that particular method of communication (e.g email, letter, text).  We take this to mean that you do not consider this as a breach of your rights under the Privacy and Electronic Communication (EC Directive) Regulations 2003.

4.3 Feedback, surveys and requests for information

On our website there are opportunities to send feedback on our services and we welcome your comments.  If you use our website to request more information about a particular service or event, the personal information you provide will only be used to answer your enquiry.

4.4 Financial Information

In order to process credit card, direct debit or other financial transactions we may ask for your bank or card details. In order to input this information you will be directed to a secure page for financial transactions. Barnsley Hospice does not store or record any of your bank or card details.

Whether you wish to make a donation, pay for goods or events, or set up a sponsored event, all financial interactions are carried out by our chosen Payment Service Providers who are fully compliant with the Payment Card Industry Data Security Standards (PCI DSS).

Payments made on our website are processed by WorldPay (please see: http://www.worldpay.com/uk).  Our merchant provider for card transactions is also WorldPay.  To ensure the maximum level of security is applied to your data, all transactions over the internet are encrypted. Credit and debit card information and bank details are not held on our web servers.

4.5 Third Party Sites and Links

Our website may contain links to other sites that are not owned or managed by Barnsley Hospice. Please be aware that we cannot take responsibility for any personal data you choose to enter within these external sites.

4.6 Copyright

All rights reserved; no part of this website, including information, images, photos, logos and names can be republished, posted, broadcast in any form whatsoever without written permission by the copyright holders.

Unless stated that they are provided for download, documents on this site may not be downloaded, altered or adapted for any purpose without prior written permission from the copyright holders.

Changes to this Privacy Statement

We may from time to time need to update and amend this statement in light of changes in the law or developments in our own or industry standards. Alterations to this policy will be posted on our website.

Contact

If you have any questions regarding this privacy statement or you wish to update your details or remove your personal data from our records, please contact us by post or email using the address details below:

Email:  enquiries@barnsley-hospice.org
Post:     Barnsley Hospice, 104-106 Church Street, Gawber, Barnsley. S75 2RL
 
 

 

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