Volunteer Reception Assistant

In this volunteer role, you’ll assist our passionate and dedicated team by supporting the day-to-day running of the hospice reception.

Although you may only volunteer for a few hours a week, your support is invaluable and you’ll be making a difference to the patients, staff and visitors of Barnsley Hospice.

Please note: all applicants must be over 18 to volunteer at the hospice and retail hub.

Main responsibilities of the role

  • Answering and transferring calls through the switchboard
  • Take appropriate messages where necessary and ensure these are forwarded to the correct personnel (ideally leaving messages on voicemail, but hand-written messages may be left in envelopes in the appropriate pigeon holes)
  • Assist/direct visitors to the correct department following all reception procedures
  • Process cash/chip & pin payments via Takepayments Device
  • Preparation of outgoing mail, including ensuring timely delivery to local post box/office
  • Ensuring that post/deliveries for all departments are delivered to the appropriate staff on receipt
  • Arrange for delivery and collection of Blue Fundraising Box Collections
  • Replenish confectionary/drinks within the reception area
  • Assisting with any ad hoc duties within the hospice, i.e. small administrative duties, including archiving/filing, and general office duties.

Volunteers must

  • Maintain complete confidentiality at all times.
  • Be fully compliant with the Fire Action Plan wherever they are attending.

Training/General Information

  • References are required for this role
  • A DBS check is required for this role
  • Training is provided by Barnsley Hospice
  • Mandatory and statutory Training as required by the role.

Available volunteer hours

  • Monday to Friday: 11 am to 3 pm
  • Monday to Sunday: 5 pm to 8 pm.

What are we looking for?


  • Reception knowledge and experience
  • Good customer service skills both face-to-face and via the telephone
  • Excellent computer knowledge and skills
  • Accurate with data
  • Well presented (uniform will be provided)
  • Good understanding of the importance of confidentiality
  • Able to use initiative
  • Able to work alone and as part of a team
  • Fun, friendly and personable
  • Quick and eager to learn
  • Flexible & reliable
  • Committed/dedicated to providing a good service
  • Empathy within the hospice setting.


  • Knowledge of hospice events
  • Knowledge of the geographical area.

We will require you to provide us with

  • Your up-to-date CV
  • Covering letter
  • Please send your CV and covering letter to humanresources@barnsley-hospice.org
  • We will also need to provide two references and the role is subject to a DBS check.

Overview of our organisation

Barnsley Hospice is a charity that provides specialist palliative and end of life care to hundreds of local
people and those close to them each year. Our main priority is to achieve the best possible quality of life for people living with a life-limiting illness, whilst supporting those close to them during the period of illness and bereavement. As a specialist care provider, the range of skills we offer include, pain and symptom management, emotional support and end of life care. The hospice currently employs about 100 people and has a team of volunteers, based both at the hospice and within our retail hub.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all
sections of the community. We particularly welcome applications from Black, Asian and minority ethnic
candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to
increasing the representation of these groups at Barnsley Hospice

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