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Volunteer Reception Administrator

Volunteering in the Reception Assistant role in a small charity means you’ll be working closely with a team of passionate and dedicated people who are working hard to make a difference. Although you may only be asked to help for a couple of hours a week, your support is invaluable because you’ll be helping to support our patients, staff and visitors within the hospice.

About the opportunity

In this role, you will assist the Reception Team with the day-to-day running of the hospice reception, portraying a professional organisational image and ensuring visitors/callers receive the correct service information.

What are we looking for?

Functional responsibilities of the role:

  • Answering and transferring calls through the switchboard
  • Take appropriate messages where necessary and ensure these are forwarded to the correct personnel (ideally leaving messages on voicemail, but hand-written messages may be left in envelopes in the appropriate pigeon holes)
  • Assist/direct visitors to the correct department following all reception procedures
  • Process cash/chip & pin payments via Takepayments Device
  • Preparation of outgoing mail, including ensuring timely delivery to local post box/office
  • Ensuring that post/deliveries for all departments are delivered to the appropriate staff on receipt
  • Arrange for delivery and collection of Blue Fundraising Box Collections
  • Replenish confectionary/drinks within the reception area
  • Assisting with any ad hoc duties within the hospice, i.e., small administrative duties, including archiving/filing, and general office duties.

Volunteers must:

  • Maintain complete confidentiality at all times.
  • Be fully compliant with the Fire Action Plan wherever they are attending.

Training/General Information

  • References are required for this role
  • DBS check is required for this role
  • Training is provided by Barnsley Hospice
  • Mandatory & Statutory Training as required by the role.

Available volunteer hours:

  • Monday to Friday: 11 am to 3 pm
  • Monday to Sunday: 5 pm to 8 pm.

What are we looking for?


  • Reception knowledge and experience
  • Good customer service skills both face-to-face and via the telephone
  • Excellent computer knowledge and skills
  • Accurate with data
  • Well presented (uniform will be provided)
  • Good understanding of the importance of confidentiality
  • Able to use initiative
  • Able to work alone and as part of a team
  • Fun, friendly and personable
  • Quick and eager to learn
  • Flexible & reliable
  • Committed/dedicated to providing a good service
  • Empathy within the hospice setting.


  • Knowledge of the hospice events
  • Knowledge of the geographical area.

Practical Considerations:

To be part of a charity that is consistently growing and developing, you will have the opportunity to: –

  • gain a number of skills by delivering excellent work
  • gain sociable and computer skills.
  • gain valuable experience to add to your C.V.
  • receive a professional reference when you decide to move on.

We will require you to provide us with:

Overview of your organisation

Barnsley Hospice delivers wide-ranging support and personalised care to improve the quality of life and wellbeing for people with specialist palliative and end of life care needs. The service is available for all adults registered with a Barnsley GP, as well as their family and friends.

The hospice has 10 inpatient beds, and also provides support and wellbeing services and counselling services to patients, families and friends. The hospice is a registered charity governed by a Board of Trustees. Fundraising and retail are vital activities of the hospice. We employ over 100 staff and benefit from the help and support of a large volunteer workforce.

We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. We particularly welcome applications from Black, Asian and minority ethnic candidates, LGBTQIA+ candidates and candidates with disabilities because we are committed to increasing the representation of these groups at Barnsley Hospice.