Drop-In FAQs

Below are some common questions that people ask us about the Drop-In Service at the Hospice.

Can my carer/relative come with me to the sessions?
Yes, you are welcome to bring a relative/carer with you. If you require assistance from your carer with personal needs, then we ask that they stay to assist you with this.

Can I see a doctor?
No. Drop-In is a nurse-led service and your care remains under your GP.

Will I be able to see a physio?
A physio is not available at our Drop-In sessions.

Is transport available?
Transport for our Drop-In Service is not available. However, Day Therapy staff can provide you with information for Barnsley Door-to-Door service, which has very reasonable charges.

Do I have to live in Barnsley to attend?
No, although you must be registered with a Barnsley GP.

What about my medications?
Please bring any medications you may need while you are away from home. We ask that any medications you bring are stored safely in your bag or pocket.

Is there a cost?
All services offered by Barnsley Hospice are provided free of charge. We rely heavily on fundraising to ensure we can continue to provide this service.

Will lunch be available?
We have free tea/coffee and cakes available throughout the sessions.  A buffet-style lunch is available on a Wednesday, but we do ask for a small donation to cover this cost. We will endeavour to meet your dietary needs and preferred portion sizes. If you have any allergies it is important to let staff know during your assessment. 

Am I able to smoke?
We currently have a designated smoking area but as of 1 January 2020, Barnsley Hospice will be smoke free, including the use of e-cigarettes.

Do I need to attend every week?
No, there is no obligation to attend every week or indeed stay for the full session – you can just drop in to access activities or talks when you feel you need us.

How do I make a compliment, comment or complaint?
We love receiving compliments, but we also welcome comments on how improvements could be made to our services. During your stay, we may ask you and your visitors if there is anything you think we can improve. We’ll also ask you to fill in a questionnaire when you are discharged.

We pride ourselves on offering the highest standard of care to patients and their relatives, so we hope there’ll be little cause for complaints! If you do have a complaint, however, please discuss it first with our senior nursing staff and if it can’t be settled, then you can formally write to the Chief Executive. Complaints will be acknowledged within two working days and we follow a formal complaints procedure, which is available on request. If needed, a Senior Manager is contactable at all times.

If you don’t feel your issue is being resolved, you can independently contact the Care Quality Commission in writing at:

Care Quality Commission
CQC Yorkshire and Humberside
City Gate
Gallow Gate
Newcastle upon Tyne
NE1 4PA

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