We love receiving compliments, but we also welcome comments on how improvements could be made to our services. During your stay, we may ask you and your visitors if there is anything you think we can improve. We’ll also ask you to fill in a questionnaire when you are discharged.
We pride ourselves on offering the highest standard of care to patients and their relatives. However, if you do have a complaint, please discuss it first with our senior nursing staff and if it can’t be resolved, you can formally write to the Chief Executive. Complaints will be acknowledged within two working days and we follow a formal complaints procedure, which is available on request. If needed, a Senior Manager is contactable at all times.
If you don’t feel your issue is being resolved, you can independently contact the Care Quality Commission in writing at:
Care Quality Commission
CQC Yorkshire and Humberside
Newcastle upon Tyne